Legals

Nestlé Privacy Notice 

SCOPE OF THIS NOTICE 

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Notice applies to individuals who interact with Nestlé services as consumers (“you”). This Notice explains how your Personal Data are collected, used, and disclosed by Sanpellegrino S.p.A. (“Sanpellegrino”, “Nestlé”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used. 

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Consumer Engagement Service, points of sale and events. Please note that We might aggregate personal data from different sources (website, offline event).  As part of this, We combine Personal Data that were originally collected by different Nestlé entities or Nestlé partners. Please see Section 9 for further information on how to object to this. 

If you do not provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 11). 

This Notice provides important information in the following areas: 

1.      SOURCES OF PERSONAL DATA 

2.      PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT 

3.      PERSONAL DATA OF CHILDREN 

4.      COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS 

5.      USES MADE OF YOUR PERSONAL DATA 

6.      DISCLOSURE OF YOUR PERSONAL DATA 

7.       RETENTION OF PERSONAL DATA 

8.       DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA 

9.      ACCESS TO YOUR PERSONAL DATA 

10.      YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA 

11.    CHANGES TO OUR NOTICE 

12.    DATA CONTROLLERS & CONTACT 

13.    ACCESSIBILITY  

 

1. SOURCES OF PERSONAL DATA 

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources: 

Nestlé websites. Consumer-directed websites operated by or for Nestlé, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”). 

Nestlé mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nestlé, such as smartphone apps. 

E-mail, text and other electronic messages. Interactions with electronic communications between you and Nestlé. 

Nestlé CES. Communications with our Consumer Engagement Centre (“CES”). 

Offline registration forms. Printed or digital registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events. 

Advertising interactions. Interactions with our advertisements (e.g., if you interact with on one of our ads on a third party website, we may receive information about that interaction). 

Data We create. In the course of our interactions with you, we may create Personal Data about you (e.g. records of your purchases from our websites). 

Data from other sources. Third party social networks (e.g. such as Facebook, Google), market research (if feedback not provided on an anonymous basis), third party data aggregators, Nestlé promotional partners, public sources and data received when we acquire other companies. 

 

2.    PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT 

Depending on how you interact with Nestlé (online, offline, over the phone, etc.), We collect various types of information from you, as described below. 

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number 

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer. 

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information. 

Information from computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nestlé website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data. 

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies, for further details please see Section 4. 

Market research & consumer feedback. Any information that you voluntarily share with Us about your experience of using our products and services. 

Consumer-generated content. Any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking. 

Third party social network information. Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nestlé web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nestlé site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nestlé, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network. 

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case,  We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS. 

Calls to Consumer Engagement Services. Communications with a CES can be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call. 

Sensitive Personal Data. We do not seek to collect or otherwise process sensitive personal data in the ordinary course of our business. Where it becomes necessary to process your sensitive personal data for any reason, we rely on your prior express consent for any processing which is voluntary (e.g. for marketing purposes). If we process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention of crime (including the prevention of fraud); and (ii) compliance with applicable law (e.g. to comply with our diversity reporting). 

 

3. PERSONAL DATA OF CHILDREN 

We do not knowingly solicit or collect personal data from children below the age of 13. If we discover that we have unintentionally collected personal data from a child below 13, we will remove that child’s personal data from our records promptly. However, Nestlé may collect personal data about children below the age of 16 years of age from the parent or guardian directly, and with that person’s explicit consent. 

 

4. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES, AND WEB BEACONS 

Cookies/Similar Technologies. 
We invite you to read our Cookie Policy to learn how you can set your cookie preferences and obtain detailed information about the cookies we use and the reasons why we use them. 

What are Cookies? 
Cookies are small text files saved on your computer by websites or applications you visit. They are widely used to enable websites and applications to function or to make them work more efficiently, as well as to provide information to the owner of the website/application. 

How and why do we use cookies? 
We use cookies to improve the usability and functionality of our websites and/or applications and to better understand how visitors interact with our sites/applications and the tools/services offered. Cookies help us tailor websites and applications to your personal needs, enhance your experience, gain customer satisfaction feedback regarding our websites/applications (via selected partners), and communicate with you across the web. We do not use cookies to collect personal information like your name; however, we may link information contained in a cookie to personal information collected from you by other means (e.g., registration on websites/applications). 

What types of cookies are used? 
Below is a description of the various types of cookies used within our websites/applications: 

Necessary Cookies 
These cookies are strictly necessary for the operation of a website/application. Without these cookies, the website/application will not function properly. Consequently, we do not require specific consent for this type of cookie. 

Functional Cookies 
These cookies are used to enhance the functionality of a website/application. For example, cookies that remember the content you have recently viewed, your email address, or the password you provided during a previous visit to the website/application. Cookies can also remember items you previously added to the shopping cart while visiting a Nestlé online store. Using functional cookies allows us to deliver personalized and interest-related content, saving you time without the need to register again or re-enter information when revisiting a website/application or accessing a reserved section of the site. On some websites/applications, cookies allow us to save your favorite recipes, activities, and high scores. 

First Party Cookies 
These cookies are downloaded by a specific website/application and can only be read by that site. 

Third Party Cookies 
These cookies are downloaded by a third party, which we use for different types of services (e.g., statistical analysis or advertising). 

For more information on the use of third-party cookies, you can visit this site: http://www.youronlinechoices.com/it. 
For more information on the use of Google Analytics, you can visit this page: https://www.buonalavita.it/note-legali. 

How can I change cookie settings? 
Please check your computer/smartphone settings to accept or refuse cookies according to your preferences. You can configure your browser to warn you before accepting cookies or simply set it to automatically reject them; however, by doing so, you may not have access to all the functionalities of the site. For more information on how to set your preferences, you can use the “Help” button on your browser. You do not need to download cookies to browse most of our sites. Remember that if you use different computers in various locations, you will need to ensure that each browser is configured to reflect your cookie preferences. 

To manage DMP Cookies, click here: www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-consumer-choice/. 
To manage Google cookies: https://policies.google.com/technologies/ads?hl=it. 

Log Files. 
We collect data in the form of log files that record website activity and gather statistics about your browsing habits. These data are automatically generated and help us resolve errors, improve performance, and maintain the security of our websites. 

Web Beacons. 
Web beacons (also known as "web bugs") are small strings of code that track a graphic image on a web page or in an email to send us data. The data collected through web beacons can include IP addresses and information on how you respond to an email campaign (e.g., when you opened the email, which links you clicked on, etc.). We use web beacons on our websites or embed them in emails we send you. The data obtained from web beacons are used for various purposes, including website traffic reports, visitor counting, advertising, audits, email reporting, and personalization. 

Heat Mapping. 
Heat mapping services are used to identify which areas of a page attract the most attention through cursor movements or mouse clicks. These services allow us to monitor and analyze traffic data and anonymously track user behavior. 

 

5.    USES MADE OF YOUR PERSONAL DATA 

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual. 

WHAT WE USE YOUR PERSONAL DATA FOR	OUR REASONS	OUR LEGITIMATE INTERESTS
CONSUMER SERVICE. WE USE YOUR PERSONAL DATA FOR CONSUMER SERVICE PURPOSES, INCLUDING RESPONDING TO YOUR ENQUIRIES. THIS TYPICALLY REQUIRES THE USE OF CERTAIN PERSONAL CONTACT INFORMATION AND INFORMATION REGARDING THE REASON FOR YOUR INQUIRY (E.G. ORDER STATUS, TECHNICAL ISSUE, PRODUCT QUESTION/COMPLAINT, GENERAL QUESTION, ETC.).	• FULFILLING CONTRACTUAL OBLIGATIONS  • LEGAL OBLIGATIONS  • OUR LEGITIMATE INTERESTS	• IMPROVING AND DEVELOPING NEW PRODUCTS AND SERVICES  • BEING MORE EFFICIENT
CONTESTS, MARKETING AND OTHER PROMOTIONS. WITH YOUR CONSENT (WHERE REQUIRED), WE USE YOUR PERSONAL DATA TO PROVIDE YOU WITH INFORMATION ABOUT GOODS OR SERVICES (E.G. MARKETING COMMUNICATIONS OR CAMPAIGNS OR PROMOTIONS). THIS CAN BE DONE VIA MEANS SUCH AS EMAIL, ADS, SMS, PHONE CALLS AND POSTAL MAILINGS TO THE EXTENT PERMITTED BY APPLICABLE LAWS. SOME OF OUR CAMPAIGNS AND PROMOTIONS ARE RUN ON THIRD PARTY WEBSITES AND/OR SOCIAL NETWORKS. THIS USE OF YOUR PERSONAL DATA IS VOLUNTARY, WHICH MEANS THAT YOU CAN OPPOSE (OR WITHDRAW YOUR CONSENT IN CERTAIN COUNTRIES) TO THE PROCESSING OF YOUR PERSONAL DATA FOR THIS PURPOSES. FOR DETAILED INFORMATION ON HOW TO MODIFY YOUR PREFERENCES ABOUT MARKETING COMMUNICATION, PLEASE SEE SECTIONS 9 AND 10 BELOW. FOR MORE INFORMATION ABOUT OUR CONTESTS AND OTHER PROMOTIONS, PLEASE SEE THE OFFICIAL RULES OR DETAILS POSTED WITH EACH CONTEST/PROMOTION.	• WITH YOUR CONSENT (WHERE REQUIRED)  • FULFILLING CONTRACTUAL OBLIGATIONS  • OUR LEGITIMATE INTERESTS	• WORKING OUT WHICH OF OUR PRODUCTS AND SERVICES MAY INTEREST YOU AND TELLING YOU ABOUT THEM  • DEFINING TYPES OF CONSUMERS FOR NEW PRODUCTS OR SERVICES
THIRD PARTY SOCIAL NETWORKS: WE USE YOUR PERSONAL DATA WHEN YOU INTERACT WITH THIRD PARTY SOCIAL NETWORKING FEATURES, SUCH AS “LIKE” FUNCTIONS, TO SERVE YOU WITH ADVERTISEMENTS AND ENGAGE WITH YOU ON THIRD PARTY SOCIAL NETWORKS. YOU CAN LEARN MORE ABOUT HOW THESE FEATURES WORK, THE PROFILE DATA THAT WE OBTAIN ABOUT YOU, AND FIND OUT HOW TO OPT OUT BY REVIEWING THE PRIVACY NOTICES OF THE RELEVANT THIRD PARTY SOCIAL NETWORKS.  PERSONALISATION (OFFLINE AND ONLINE). WITH YOUR CONSENT (WHERE REQUIRED), WE USE YOUR PERSONAL DATA (I) TO ANALYSE YOUR PREFERENCES AND HABITS, (II) TO ANTICIPATE YOUR NEEDS BASED ON OUR ANALYSIS OF YOUR PROFILE, (III) TO IMPROVE AND PERSONALISE YOUR EXPERIENCE ON OUR WEBSITES AND APPS; (IV) TO ENSURE THAT CONTENT FROM OUR WEBSITES/APPS IS OPTIMISED FOR YOU AND FOR YOUR COMPUTER OR DEVICE; (V) TO PROVIDE YOU WITH TARGETED ADVERTISING AND CONTENT, AND (VI) TO ALLOW YOU TO PARTICIPATE IN INTERACTIVE FEATURES, WHEN YOU CHOOSE TO DO SO. FOR EXAMPLE, WE REMEMBER YOUR LOGIN ID/EMAIL ADDRESS OR SCREEN NAME SO THAT YOU CAN QUICKLY LOGIN THE NEXT TIME YOU VISIT OUR SITE OR SO THAT YOU CAN EASILY RETRIEVE THE ITEMS YOU PREVIOUSLY PLACED IN YOUR SHOPPING CART. BASED ON THIS TYPE OF INFORMATION, AND WITH YOUR CONSENT (WHERE REQUIRED), WE ALSO SHOW YOU SPECIFIC NESTLÉ CONTENT OR PROMOTIONS THAT ARE TAILORED TO YOUR INTERESTS. THE USE OF YOUR PERSONAL DATA IS VOLUNTARY, WHICH MEANS THAT YOU CAN OPPOSE THE PROCESSING OF YOUR PERSONAL DATA FOR THIS PURPOSE. FOR DETAILED INFORMATION ON HOW TO OPT-OUT PLEASE REFER TO SECTION 10 BELOW.	• WITH YOUR CONSENT (WHERE REQUIRED)  • OUR LEGITIMATE INTERESTS	• WORKING OUT WHICH OF OUR PRODUCTS AND SERVICES MAY INTEREST YOU AND TELLING YOU ABOUT THEM  • DEFINING TYPES OF CONSUMERS FOR NEW PRODUCTS OR SERVICES
ORDER FULFILMENT. WE USE YOUR PERSONAL DATA TO PROCESS AND SHIP YOUR ORDERS, INFORM YOU ABOUT THE STATUS OF YOUR ORDERS, CORRECT ADDRESSES AND CONDUCT IDENTITY VERIFICATION AND OTHER FRAUD DETECTION ACTIVITIES. THIS INVOLVES THE USE OF CERTAIN PERSONAL DATA AND PAYMENT INFORMATION.  OTHER GENERAL PURPOSES (E.G. INTERNAL OR MARKET RESEARCH, ANALYTIC, SECURITY). IN ACCORDANCE WITH APPLICABLE LAWS, WE USE YOUR PERSONAL DATA FOR OTHER GENERAL BUSINESS PURPOSES, SUCH AS MAINTAINING YOUR ACCOUNT, CONDUCTING INTERNAL OR MARKET RESEARCH AND MEASURING THE EFFECTIVENESS OF ADVERTISING CAMPAIGNS. WE RESERVE THE RIGHT, IF YOU HAVE NESTLÉ ACCOUNTS, TO RECONCILE THOSE ACCOUNTS INTO ONE SINGLE ACCOUNT. WE ALSO USE YOUR PERSONAL DATA FOR MANAGEMENT AND OPERATION OF OUR COMMUNICATIONS, IT AND SECURITY SYSTEMS.	• FULFILLING CONTRACTUAL OBLIGATIONS  • WITH YOUR CONSENT (WHERE REQUIRED)  • LEGAL OBLIGATIONS  • OUR LEGITIMATE INTERESTS	• IMPROVING AND DEVELOPING NEW PRODUCTS AND SERVICES  • BEING MORE EFFICIENT  • PROTECT OUR SYSTEMS, NETWORKS AND STAFF  • COMPLIANCE WITH LEGAL OBLIGATIONS
LEGAL REASONS OR MERGER/ACQUISITION. IN THE EVENT THAT NESTLÉ OR ITS ASSETS ARE ACQUIRED BY, OR MERGED WITH, ANOTHER COMPANY INCLUDING THROUGH BANKRUPTCY, WE WILL SHARE YOUR PERSONAL DATA WITH ANY OF OUR LEGAL SUCCESSORS. WE WILL ALSO DISCLOSE YOUR PERSONAL DATA TO THIRD PARTIES (I) WHEN REQUIRED BY APPLICABLE LAW; (II) IN RESPONSE TO LEGAL PROCEEDINGS; (III) IN RESPONSE TO A REQUEST FROM A COMPETENT LAW ENFORCEMENT AGENCY; (IV) TO PROTECT OUR RIGHTS, PRIVACY, SAFETY OR PROPERTY, OR THE PUBLIC; OR (V) TO ENFORCE THE TERMS OF ANY AGREEMENT OR THE TERMS OF OUR WEBSITE.	• LEGAL OBLIGATIONS  • OUR LEGITIMATE INTERESTS	• COMPLIANCE WITH LEGAL OBLIGATIONS  • PROTECT OUR ASSETS AND STAFF

 

6. DISCLOSURE OF YOUR PERSONAL DATA 

In addition to the Nestlé entities mentioned in the data controllers & contact section (see Section 12), We share your Personal Data with the following types of third party organisations: 

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 12 to contact Us). 

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices. 

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought. 

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 5 for details). 

 

7. RETENTION OF YOUR PERSONAL DATA 

Nestlé takes every reasonable step to ensure that your personal data are only processed for the minimum period necessary for the purposes set out in this Privacy Notice. The criteria for determining the retention period for your Personal Data are: 

Nestlé will retain copies of your Personal Data in a form that allows for identification only for as long as: 

We maintain an ongoing relationship with you (e.g. where you are included in our mailing list and have not unsubscribed) 

Your Personal Data are necessary in connection with the purposes set out in this Privacy Notice and we have a valid legal basis, 

The duration of: 

any applicable limitation period (i.e. any period during which a person could bring a legal claim against us), and 

an additional 2 months following the end of the applicable limitation period (so we are able to identify any personal data of a person who may bring a claim at the end of the applicable period), 

In addition, if any relevant legal claims are brought, we may continue to process your Personal Data for such additional time necessary in connection with that claim. 

During the periods noted in paragraphs b(i) and b(ii) above, we will restrict our processing of your Personal Data to storage or, and maintaining the security of, those data, except to the extent the data need to be reviewed in connection with any claim, or any obligation under applicable law. 

Once the periods in paragraphs (a), (b) and (c) above, each to the extent applicable, have concluded, we will either 

permanently delete or destroy the relevant Personal Data or 

anonymise the relevant Personal Data. 

 

8.    DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA  

We implement appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you decide to share in public areas, such as social networks. 

Individuals who may access your Personal Data. 
Your Personal Data will be processed by our staff or authorized partners, as necessary, for the specific purposes for which such Personal Data was collected (e.g., our customer care staff will access your data as customers). 

Measures adopted in operating environments. 
We store your Personal Data in operating environments that use security measures, among those reasonably available, to prevent unauthorized access. We follow appropriate standard measures, among those available, to protect Personal Data. Unfortunately, the transmission of information over the Internet is not completely secure, and while we will do our best to protect your Personal Data, we cannot guarantee the security of data during transmission via websites/apps. 

Precautions you should take. 
It is important for you to also play your part in protecting the security of your Personal Data. When creating an online account, choose a password that is difficult to guess and never share it with anyone. You are responsible for keeping this password confidential and for the use of your account. If you use a shared or public computer, never choose to store your login ID/email address or password and always log out of your account whenever you leave the computer. You should also use all privacy settings or controls we provide within our websites/apps. 

Transfer of your Personal Data. 
The storage and processing of your Personal Data, as described above, may require your Personal Data to be transferred/transmitted and/or stored in a destination outside your country of residence. Specifically, we may transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g., other Nestlé entities), including countries with different data protection standards than those applicable in the EEA (such as the United States, Ukraine, Brazil, and the Philippines). We (i) have implemented Nestlé Binding Corporate Rules (nestle-controller-binding-corporate-rules-EN.pdf) to protect your Personal Data and/or (ii) rely on other applicable transfer mechanisms (where required by law). 

 

 

9.    YOUR RIGHTS 

Access to Personal Data. You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data. 

These rights can be exercised by sending Us an e-mail at dataprotection@sanpellegrino.com, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws. 

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) limit the use and disclosure of your Personal Data; and (iii) revoke consent to any of our data processing activities. 

SUBJECT TO APPLICABLE LAW, YOU MAY ALSO HAVE THE FOLLOWING ADDITIONAL RIGHTS REGARDING THE USE OF YOUR RELEVANT PERSONAL DATA: 

• THE RIGHT TO OBJECT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE USE OF YOUR RELEVANT PERSONAL DATA BY US, OR ON OUR BEHALF; AND 

• THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR RELEVANT PERSONAL DATA BY US, OR ON OUR BEHALF, FOR DIRECT MARKETING PURPOSES. 

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs. 

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account. 

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities. 

 

10.    YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA 

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data: 

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 4 above. 

Advertising, marketing and promotions. You can consent for your Personal Data to be used by Nestlé to promote its products or services through tick-box(es) located on the registration forms or by answering the question(s) presented by our CES representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To unsubscribe from marketing communications sent by any medium, including third party social networks, you can opt-out at any time by unsubscribing through links available in our communications,  logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CES. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements. 

Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nestlé to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by our CES representatives. If you decide that you no longer wish to benefit from this personalization, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CES. 

Targeted Advertising. We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet.  Some of those advertisements are tailored to your interests based on information collected on Nestlé sites or on non-affiliated websites over time.  You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store.  You can also stop the collection of precise location data from a mobile device by accessing your device location service settings. 

 

11. CHANGES TO THIS NOTICE 

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice. 

 

12. DATA CONTROLLERS & CONTACT 

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: dataprotection@sanpellegrino.com. 

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws). 

DATA CONTROLLERS	RESPONSIBLE FOR
SANPELLEGRINO S.P.A.   LOCALITÀ RUSPINO   24016 SAN PELLEGRINO TERME (BG)	ALL ACTIVITIES
NESTLÉ ITALIANA S.P.A.   VIA DEL MULINO 6,   20057 ASSAGO (MI)	ALL ACTIVITIES
NESTLÉ PURINA COMMERCIALE S.R.L.  VIA DEL MULINO 6,  20057 ASSAGO (MI)	ALL ACTIVITIES
IN ADDITION, ALL THE FOLLOWING NESTLÉ ENTITIES
NESTLÉ WATERS MT  12 BOULEVARD GARIBALDI – PARIS	ALL ACTIVITIES
DATA PROCESSORS	RESPONSIBLE FOR
KFRAME INTERACTIVE SA  16 VIA PENATE  6850 MENDRISIO	DATA GATHERING AND AGGREGATION
YAM112003 SRL  PIAZZA BORROMEO 14  20123 MILANO	COMMUNICATION ACTIVITIES
WE ARE SOCIAL SRL  CORSO SAN GOTTARDO 42A  20136 MILANO	COMMUNICATION ACTIVITIES

13. ACCESSIBILITY 

Nestlé is committed to improving usability and digital accessibility across our digital channels, guided by the recommendations of the World Wide Web Consortium (W3C), including the Web Content Accessibility Guidelines (WCAG). Our efforts are also informed by applicable regulations, standards, guidelines, and resources. We continuously work on enhancements, performing periodic testing. 

If you experience difficulties accessing or navigating our digital channels, please contact us online at Contact Nestlé | Nestlé Global. Kindly be prepared to provide your contact information, the digital channel where you encountered the difficulty, and a description of the issue, including the type of assistive technology you were using when the issue occurred.